Operation
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We started our business in 2012 and our first branch is located in Batu Pahat, so our doctors have more than 10 years of veterinary experience.
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Yes, our team of veterinarians is highly qualified, licensed, and experienced in various areas of veterinary medicine. We prioritise continuing education to ensure our team stays updated with the latest advancements.
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Yes, some of our branches operate on weekends to provide comprehensive veterinary care for your pets. Please check the Contact Us for more details, our weekend hours may vary, so please check the clinic’s schedule or contact us for specific timings.
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As of 2023, empire excess already has 10 branches across Malaysia. This does not include our training centre in Putrajaya, which you can find out more about by clicking here.
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Each branch has different breaks, so check Contact Us before your visit to find out what the business hours are for each branch, and feel free to call us for more information.
Service
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Certainly! Grooming services are available at specific branches, including Batu Pahat, Kluang, and Terengganu. Our experienced groomers provide baths, haircuts, nail trims, and other grooming services at these locations. We strive to accommodate all customer requests, and if you have any specific needs or feedback, please let us know. We apologise for any inconvenience and appreciate your understanding. For more information on our services, please visit Service.
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Yes, we offer a selection of high-quality pet food and supplies for specific cases of pets at our clinic at our clinics. Our staff can provide recommendations based on your pet’s specific needs. We also sell pet supplements such as dewormers, joint strengtheners, ear cleaners and more!
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Regular check-ups are crucial for your pet’s overall well-being. We generally recommend annual wellness exams, but the frequency may vary based on your pet’s age, health status, and specific needs.
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Yes, our clinics are equipped with state-of-the-art facilities and our veterinarians are experienced in handling a variety of specialised treatments, including spaying and castrating surgery, hernia surgery, orthopaedic surgeries, soft tissue surgery, and enucleation and amputation. For more information on our services, please visit Service.
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Preventive care is essential for a long and healthy life for your pet. We typically recommend vaccinations, parasite prevention, dental care, and a balanced diet. Consult with our veterinarians for personalised recommendations.
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Yes, microchipping services are available at Empire Vet. Microchipping is a reliable method for identifying and locating lost pets. Schedule an appointment to have your pet microchipped for added security. Have an appointment first by calling the nearest branch hotline. For more information on our services, please visit Service.
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Yes, Empire Excess is equipped to handle the unique needs of exotic pets. Our experienced veterinarians are trained to provide specialised care for animals such as reptiles, birds, and small mammals. However, it is advised to contact us and make an appointment prior your visit.
Customer Support
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Scheduling an appointment is easy! You can call our reception at whatsApp for details. Select your preferred branch, choose a convenient time, and provide some basic information about your pet. Please check the Contact Us for more details.
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To ensure a stress-free visit, it’s helpful to familiarise your pet with their carrier, bring any medical records, and inform us of any specific concerns or behaviours. Our staff is trained to make each visit as comfortable as possible for your pet.
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We value your feedback. You can share your experience by filling out our online feedback form, contacting our customer service, or leaving a review on our website at testimonial pages or social media platforms.
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Preparing your pet for surgery involves several essential steps to ensure their well-being and a successful procedure. What could you do is
1. Scheduling a preoperative consultation with your veterinarian to discuss the details of the surgery, including its purpose, potential risks, and expected outcomes.
2. Following your veterinarian’s instructions regarding fasting. Typically, pets should avoid food for a specified period before surgery to prevent complications during anesthesia.
3. Providing your veterinarian with a detailed medical history of your pet, including any pre-existing conditions, allergies, or previous surgeries.
Inform your veterinarian about any medications, supplements, or treatments your pet is currently receiving.
4.Your veterinarian may recommend specific tests, such as bloodwork or imaging studies, to assess your pet’s health and identify any potential issues before surgery. -
While visitation during the immediate recovery period may be limited, our team will provide guidance on when you can visit and support your pet during the recuperation process.
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Post-operative care instructions will be provided, including information on medications, dietary restrictions, and follow-up appointments. Our team is available to address any concerns during the recovery period.
Payment
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We accept various payment options, including bank transfer, credit cards, debit cards, QR pay, Touch N’Go, Bayarlah and cash.
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We offer instalment payments for customers with RM1000.00 and more spending.
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Periodically, Empire Excess may run promotions or offer discounts on specific services. Stay informed by checking our website, social media pages, or inquiring with our staff for any ongoing promotions. For more information on our services, please visit News.
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Sure, you can ask the reception while the payment process.